What Does ERP Success Look Like?
By Johnny Nugent
We often discuss ways to achieve ERP success, but how do we measure ERP success? And what does ERP success look like? Today, we’ll define just that.
How Do We Measure ERP Success?
So, your organization survived implementation and ‘go live’ - that in and of itself is a sign of success. Beyond that, there are several ways to gauge ERP success – check out these four ways below:
Measurable Results
The strongest evidence of ERP success can be found in the numbers. Look at revenue increase and cost savings for starters.
Strategic Benefits
ERP comes with strategic tools such as reports and dashboards. These features can go even further when paired with a business intelligence solution. Strategic tools such as these allow for better, faster, easier decision making. Be sure to measure these benefits when looking at ERP success.
Employee Engagement
How are employees taking to the new system? Did they adapt quickly or is there still resistance? Do employees use the system daily or are they still using old methods? A high level of employee engagement is a great sign of ERP success.
Intangibles
Look back at your original goals before implementation – did you meet them? Did you exceed them? Is there still work to be done? You can also look at customer experience, which is often difficult to measure but one of the most important factors to success.
What Does ERP Success Look Like?
Now that we know the different ways ERP success can be measured by, we can address the question of what ERP success look like. The answer to that question depends on who you ask, as you can see from the variety of different ways success can be measured.
For those that like cold, hard numbers, factors such as increased revenue, increased cost savings, and decreased downtime on the shop floor are going to define ERP success. However, for those that can look beyond the numbers, seeing high rates of employee engagement and customer satisfaction are going to indicate ERP success.
Conclusion
After investing time and money into an ERP search and implementation, it is important to look on the project to determine whether it was successful or not. These factors listed above are a good place to start when evaluating an ERP project. Tell us in the comments, what does ERP success look like to you?
If you’re interested in learning more about what Visibility’s ERP solution can do for your business, please get in touch with us. You can contact us online or by calling us at 978-269-6500.
